Shipping Policy

We are committed to providing a clear, fair, and transparent experience for all our customers. This policy outlines our shipping procedures and our commitment to you.

Important Notice on Shipping Origin
Please be aware that all of our products are dispatched from our suppliers and partner warehouses to offer competitive pricing.

International Shipping & Delivery

• Shipping Cost:
  • Shipping cost depends on location. Also, we offer free shipping.
  • The final shipping cost will be calculated and clearly displayed at checkout before you complete your purchase.
• Handling Time: Before your order is shipped, we need to process it and put all items through our strict quality-control tests. This typically takes 1 to 3 business days.
• Delivery Time: Once dispatched, orders are delivered to our customers in approximately 5 to 30 business days, depending on location. Transit times to other countries are displayed at checkout.
• Couriers: We use trusted private couriers to ensure your order arrives safely.
• Order Updates: We believe in keeping you informed. We will provide you with updates on your order’s progress via email. Tracking updates may take 24-48 hours to appear in the system.
  • Tracking Notes:
    • Some international shipments may not show updates immediately in your local courier’s system.
    • Once the package arrives in your country, a new local tracking number may be assigned.

Customs, Duties, and Taxes

• Low-value orders: For low-value orders, you may not be subject to any additional customs duties or import fees upon delivery.
• Customs ID Requirements: Customs may request photo ID or a tax/EORI number for high-value orders. We will contact you if this is required.

Customer Responsibility: You are responsible for providing complete and accurate shipping details.
Address Verification: Please double-check your shipping address during checkout, including:

• Full name and house number/flat number
• Complete postcode
• Any special delivery instructions

Consequences of Incorrect Addresses:

• If the order returned to us: Refund issued minus shipping costs and return fees
• If the package is abandoned/destroyed: No refund provided
• Address correction fees: May apply if changes are needed after dispatch

Prevention: Use address validation tools at checkout and verify all details before confirming your order.