Delivery and Returns

We are committed to providing our customers with an exceptional shopping experience. We genuinely care about your happiness with our products. So, to ensure that your shopping experience with us is as straightforward and transparent as possible. To achieve this, we’ve crafted a clear, customer-friendly Return and Refund Policy that we’d like to share with you.

ALL DISPUTES SHALL BE OPENED ON BlissBlob. We offer quicker and easier solutions than third parties, and we appreciate your open responses. For more information on Returns And refunds Check the information provided below

Shipping Policy

Pre-Orders:

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship your order as soon as stock arrives. This is usually on, or close to, the specified date on the product page.

Shipping and Delivery:

• Orders are typically processed and shipped within 1–3 business days. Print-on-demand may require 1-5 business days of processing time due to its customisation.
• Delivery within the US typically takes 3 to 8 business days after dispatch, if the item is shipped from a US warehouse.
• Express shipping takes 2 to 5 business days after dispatch.
• Some products have free shipping with standard shipping facility.
• We primarily use a well-known shipping company.

Important Notes:

• Shipping timeframes are based on the advertised dispatch date. For pre-orders, the dispatch date is approximate and shown on the product page.
• Our warehouse team is working hard to expedite the delivery of your order as quickly as possible. During sales or peak periods like Black Friday and Boxing Day, it may take us a little longer. We appreciate your patience in advance.

Shipping Protection:

Shipping Protection guarantees replacement if your order is confirmed lost or stolen by the courier. If you decline Shipping Protection, we cannot guarantee replacement for lost or stolen orders. You can apply Shipping Protection at checkout.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Policy

We offer returns for 7 to 30 days from the date your order is delivered/received, depending on the product, product type and product suppliers. However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and/or at checkout.

To be eligible for a return:

• Item(s) must be initiated for return and placed in the post within 7 to 30 days of delivery.
• Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
• Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and speciality packaging.
• You must provide photos and videos of your item(s) prior to shipping so we can assess its condition.

*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.
**Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.

Initiating a Return:

• To initiate a return, please contact support with your order details, the reason for the return, and supporting documentation.
• Returns must be sent to the address provided by us. Please contact us, and we will provide the return address.
• Returns requested without prior authorization will not be accepted.

Return Approval and Shipping:

• Upon approval of your return request, we will provide a return shipping label and detailed instructions.
• Returns shipped without a provided label or prior approval may be rejected.
• Please ship the item promptly as per the instructions to avoid delays in processing your refund.

How to Ask for a Return?

We need you to contact us and provide the following information:

• Name
• Account Email
• Order ID
• Video or photo evidence

Return:

Defective Product: Returns due are accepted within 7-30 days. The same conditions apply. Return shipping is your responsibility.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact support.

Refunds Policy

We ensure that the products are in the best shape before shipping, which includes a quality inspection and a functionality test for any electricity-related products; however, due to complicated logistics behind delivery, some issues may happen.

We offer a Full Refund if products that arrive are very badly damaged(condition applies as this is the logistics’ responsibility), Damage that affects the core functionality of our products. For damaged packing boxes, we do not offer a refund, because it is not affecting the product, though we try our best to protect the product and packing boxes. For electronics, you need to complain within 3 days of the arrival of the product. We provide full refunds for ordering products that are out of stock, or you may choose to wait for us to restock as we usually take 1-3 business days.

Unacceptable Disputes:

We try our best to provide our utmost customer service, though we shall not accept any unreasonable disputes, including but not limited to:

• The buyer does not like it.
• The product description is not real.
• Products smell unusual.
• The buyer ordered the wrong items or SKU.
• The shipping address was provided incorrectly.
• Product difference was negotiated in advance.
• Tracking information deleted by logistics companies or local post offices.
• Low-quality product complaints (We have already ensured quality).
• In extremely very rare cases, packages are returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

Additional Information

Policy Updates:

Our return and refund policy may be updated periodically. Please review the policy.

Additional Policies to Prevent Fraud and Ensure Fairness:

• High-value and electronic items may require proper photographic/videographic evidence and/or serial number verification before approval.
• Multiple return requests from the same customer for similar reasons may be flagged for review.
• Refunds may be processed only to the original payment method.
• Any attempt to abuse the return or refund process (e.g., returning used or counterfeit products) will result in the denial of the request, and further purchases may be restricted.
• We reserve the right to request additional identification or documentation if necessary to verify the legitimacy of the return.

Exceptions / non-returnable items:

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products if used), like perishable goods (such as food, flowers, or plants). Please get in touch if you have questions or concerns about specific item.

If you want Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Personalized and Print-On-Demand Product Return and Refund Policy from Our Supplier:

Any claims for misprinted/damaged/defective items must be submitted within 25 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 25 days after the estimated delivery date. Claims deemed an error on our part are covered at supplier expense.

If you notice an issue with the products or anything else on the order, please submit a problem report instantly so that we can submit it to our supplier.

The return address is set by default to the supplier facility. When the supplier receives a returned shipment, an automated email notification will be sent to us. Unclaimed returns get donated to charity after 30 days. If the supplier facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address:

If you provide an address that is considered insufficient by the courier, the shipment will be returned to the supplier facility. You will be liable for reshipment costs once the supplier has confirmed an updated address with you (if and as applicable).

Force majeure/Greater force

We take no responsibility for any product damage or shipping delay caused by an epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, hurricane, tornado, or severe blizzard, etc.